Who we are
Name: New Creation Massage and Reiki
Phone Number:07855 933776
E-mail: info@newcreationmassageandreiki.co.uk
Website: www.newcreationmassageandreiki.co.uk
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name and contact details)
- Home and email address
- Phone number
- Customer financial information
- Website user statistics
- Medical details
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- Making an enquiry about the services provided
- Confirming and arranging bookings
- Undertaking consultations to ensure treatments are suitable for clients
- Taking payments for services provided
- Marketing
- Feedback and reviews
We may share this information with Symbiosis Performance and Rehabilitation Support.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
We have a contractual obligation.
How we store your personal information
Your information is securely stored on a laptop and any paper copies of consultation forms are kept in a folder which is securely locked in a filing cabinet.
We keep the personal information identified above for 7 years. We will then dispose your information by shredding any personal information and deleting it from the laptop.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@newcreationassageandreiki.co.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at info@newcreationmassageandreiki.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk